Privacy Policy

Last updated: October 13, 2022

Data Privacy is important to SaaS Console, Inc. (“SaaS Console”). We have issued this privacy statement as a courtesy to visitors to inform them of what data will be gathered on this Web site, how it will be used and with whom it is shared. If you have any questions regarding this privacy statement, contact privacy@saasconsole.com.

The privacy policies described on this page apply to all visitors to https://saasconsole.com

Use of Application

The information you provide in the SaaSConsole application, such as the company name, user’s full name, email address and contact information will be saved in our SaaSConsole server. Before using the third-party integrations, the user will be prompted to approve or authorize the SaaSConsole Terms of Use and Conditions before connecting any third-party integrations available in the application through a consent screen. Data such as domain name, email addresses, domain users and groups, user roles and permissions, projects, shareable files and directory folder information, and other information of the user to authenticate the third-party integration will be requested through API requests and will not be stored in our application. Such information will not be shared or distributed and can only be accessed by the user through our application.

INFORMATION COLLECTED

SaaS Console collects and retains contact information for you as a visitor only if you voluntarily supply us with this information. You may choose to provide us with this information, including your name, e-mail address, street address, telephone number or other information to access protected information on our Web site or we can follow up with you after your visit. If you have voluntarily provided this information, you consented to the collection and use of your personally identifiable information (PII) as described in this Privacy Statement. SaaS Console does not share, sell, rent, or trade PII collected through this Web site with third parties. SaaS Console will share only that PII that is necessary for billing purposes with its third-party billing service.

SaaS Console may disclose information in special cases when we have a good faith belief that such action is necessary to: (a) conform to legal requirements or comply with legal process; (b) protect and defend our rights or property; (c) enforce the Web site Terms and Conditions of Use; or (d) act to protect the interests of our users or others.

In the event SaaS Console goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information collected through this web site may be among the assets transferred. You will be notified via prominent notice on our Web site for 30 days of any such change in ownership or control of your personal information.

USE OF WEBSITE

SaaS Console may observe your activities, preferences, and transactional data relating to your use of this web site and our services. While we may collect or log this information, we do not identify you or match this information with your other personal information (such as your IP address) unless you have chosen to identify yourself by completing a contact form on the Web site. We may use this collected or logged information to: (a) determine our user’s interests and usage patterns to further enhance our service; (b) diagnose web site technical problems. SaaS Console or our authorized service provider may use this information to track aggregate traffic patterns throughout this web site. If you have submitted contact information via forms on the site, SaaS Console may use information from cookies and web beacons to provide you with information about the Company and the Service.

COOKIES

Cookies are small text files that our web sites ask to place on your computer’s hard drive. If your browser is set to accept cookies, then your browser adds the text in a small file. We do not use cookies to read any other information on your computer’s hard drive. We use cookie technology to authenticate your access to various areas of our web site, tailor its content to your preferences, help us analyze web traffic in general and to track when site visitors’ complete surveys. You can set your browser to refuse cookies, or to warn you before a cookie is placed. We may also use web beacons, or transparent GIF files, provided by our service provider to report activity on our site, help manage our online advertising (placed on other websites) and measure its effectiveness. These files enable our service provider to recognize a cookie on your web browser, which in turn enables us to learn which advertisements are most effective. The cookie was placed either by us or by our service providers. The information that we collect by means of these technologies is anonymous and not personally identifiable unless you have chosen to identify yourself through a form on the web site.

CUSTOMER DATA

As part of SaaS Console’ services, customers may load data into SaaS Console servers. SaaS Console will not share or distribute any such customer data except as provided in the contractual agreement between SaaS Console and customer, or as may be required by law. Please refer to the SaaS Console Legal for more details.

DATA PROCESSING

Any personal data collected about visitors outside of the United States, via this web site, will be processed in the United States by SaaS Console or a party acting on its behalf. When you provide personal data to SaaS Console, you consent to the processing of your data in the United States, as this Web site is operated in the United States.

THIRD-PARTY WEBSITES

This Web site contains links to other sites that are not owned or controlled by SaaS Console. Please be aware that we, SaaS Console, are not responsible for the privacy practices of such other sites. We encourage you to be aware, when you leave our site, to read the privacy statements of each Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site. We post customer testimonials on our web site that may contain personally identifiable information such as the customer’s name. We do obtain the customer’s consent prior to posting the testimonial to post their name along with their testimonial. If you wish to request the removal of your testimonial, you may contact us at privacy@saasconsole.com.

ONLINE FORUMS

On this site, you may post comments, for example on our blogs, video blogs or bulletin board. These comments and discussions are moderated and may be accessed for technical reasons. We will not use the information you post on an online forum beyond the purpose for which you posted it. You should only post personal information to online forums with the awareness that the information will be made available to others inside and outside of SaaS Console. Any comments posted by individuals on an online forum, such as a blog, are his or her own and should not be considered as reflecting the opinion of SaaS Console. To request removal of your personal information from our blog or community forum, contact us at privacy@saasconsole.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

SECURITY

SaaS Console employs industry standard security measures to ensure the security of all data. However, the security of information transmitted through the Internet can never be guaranteed. SaaS Console is not responsible for any interception or interruption of any communications through the Internet or for changes to or losses of data. Users of our site are responsible for maintaining the security of any password, user ID, or other form of authentication involved in obtaining access to password protected or secure areas of any SaaS Console site(s). To protect you and your data, SaaS Console may suspend your use of a site, without notice, pending an investigation, if any breach of security is suspected. Access to and use of password protected and/or secure area of any SaaS Console site is restricted to authorized users only. Unauthorized access to such areas is prohibited and may lead to criminal prosecution.

OPT-OUT

If at any time after registering for information, or our newsletters, you change your mind about receiving information from us, including the SaaS Console newsletter, send us a request specifying your new choice. Simply send your request to privacy@saasconsole.com.

CORRECTING AND UPDATING YOUR INFORMATION

If you need to update, change or remove information, you can do so by contacting privacy@saasconsole.com or by regular mail addressed to:

SaaS Console, Inc.

Attn: Privacy

814 Marywood Chase

Houston, Texas 77079

 

SaaS Console will respond to your correction or update request within at most 30 days from the date of your request. We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us via the information above. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

CHANGES TO THIS PRIVACY STATEMENT

If we decide to change this privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here or by email.

ADDITIONAL INFORMATION

Questions regarding this Statement or the practices of this Site should be directed to SaaS Console by emailing such questions to privacy@saasconsole.com or by regular mail addressed to SaaS Console – Attn: Privacy, 814 Marywood Chase – Houston, Texas 77079.

Data Retention Policy

SaaSConsole in its role as your data handler and processor, must take appropriate measures to assist its customers in fulfilling subscription access, deletion, and other requests from individuals. Applying appropriate, secure, and timely deletion policies is an important part of complying with this obligation. GDPR applies to all customers that market to or process information of EU citizens.

How long will SaaSConsole store my data? What is SaaSConsole’s data retention policy?

At Service Onboarding
By default, data is retained for 90 days based on your active licenses.

At Contract Termination or Expiration
Your data will be kept and will be available to you while the license is under grace period or suspended mode. At the end of this period, data which is associated to expired or terminated license will be erased from SaaSConsole’s systems to make it unrecoverable, no later than 90 days from the associated contract termination or expiration.

Subscription Data Retention
In the term of an active subscription, a subscriber can access, extract, or delete customer data stored in SaaSConsole. If a paid subscription ends or is terminated, SaaSConsole retains customer data stored in SaaSConsole in a limited-function account for 90 days to enable the subscriber to extract the data.

After the 90-day retention period ends, SaaSConsole disables the account and deletes the customer data. No more than 180 days after expiration or termination of a subscription to SaaSConsole, SaaSConsole disables the account and deletes all customer data from the account. Once the maximum retention period for any data has elapsed, the data is rendered commercially unrecoverable.

For SaaSConsole’s free trial, your account moves into a grace status for 30 days in most countries and regions. During this grace period, you can choose to purchase SaaSConsole. If you decide not to buy SaaSConsole, you can either cancel your trial or let the grace period expire, and your trial account information and data is deleted.

Expedited Data Deletion
For any subscription, a subscriber can contact SaaSConsole’s Customer Support Team and request expedited subscription de-provisioning. In this process, all user data is deleted three days after the administrator enters the lockout code provided by SaaSConsole. This includes data in SaaSConsole’s third party integration partners’ SaaS-related applications that is stored within each platform / service, respectively.

Your Rights under the California Consumer Privacy Act
The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.

 

EEA Resident Rights

For the data that we control, you have the following data protection rights:

  • If you wish to access, correct, update or request deletion of your Personal Information, you can do so at any time by contacting us using the contact details provided under the “Contact Us” section below.
  • In addition, you can object to our processing of your Personal Information, ask us to restrict processing of your Personal Information, or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the “Contact Us” section below.
  • You have the right to opt out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you.
  • You can withdraw your consent to have us process your Personal Information at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. If you would like to contact us regarding any of the above, please contact us at the contact information provided in the “Contact Us” section below. Notwithstanding the foregoing, we reserve the right to keep any information in our archives that we deem necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

 

Frequently Asked Questions

How do I decide on my organization’s data retention period?
Your company, as the data controller, can identify stakeholders (such as your marketing, analytics, and privacy teams) within your organization responsible for making decisions about data retention. Your organization is in the best position to know the appropriate period for how long SaaSConsole retains your data.

Can I request a copy of my data prior to it being deleted?
Yes. SaaSConsole can provide a historical data dump of raw data. If you have data export requirements outside the scope of what the UI can provide, contact your organization’s account manager. Special accommodation can be arranged – costs may vary.

Contact Us
SaaSConsole commits to making delimiting efforts to resolve any complaints about handling of your privacy and our collection, use, or disclosure of your Personal Information. If you have any inquiries or complaints regarding this policy, please contact SaaSConsole at: